Director, Solutions Engineering San Francisco

Company: Culture Amp
Location: New York
Posted on: April 8, 2025

Job Description:

Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.As the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amp's global Solutions Engineering function. You will lead a team of high-impact sales engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the enterprise and larger mid-market segments. By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from pre-sales to implementation and ongoing success.This is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customer-centric solutions and drive measurable outcomes. Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space.Key Responsibilities

• Team Leadership and Development

• Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise.
• Define clear roles and responsibilities, ensuring alignment with cross-functional partners (Sales, Product, and Customer Success).
• Provide ongoing coaching and development opportunities to help team members excel in their roles.
• Customer-Centric Solutions Delivery
  • Partner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and mid-market prospects.
  • Act as a trusted advisor, aligning customer needs with Culture Amp's solutions while demonstrating our competitive differentiation.
  • Collaborate with Customer Success to ensure a seamless transition from pre-sales to implementation, focusing on measurable outcomes and quick wins.
  • Enablement and Scalability
    • Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success.
    • Create vertical-specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets.
    • Certify Account Executives on self-service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements.
    • Driving Metrics and Innovation
      • Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value.
      • Leverage data-driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team.
      • Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities.
      • Lead pilot initiatives for strategic accounts and vertical-specific GTM campaigns, iterating on feedback to optimize results.
      • Operational Excellence
        • Build and maintain a repository of technical documentation, best practices, and enablement materials.
        • Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness.
        • Partner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting.Qualifications
          • 8+ years of experience in a Solutions Engineering or related role, preferably within the HR technology space.
          • Demonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations.
          • Proven ability to lead customer-facing technical discussions and tailor solutions to enterprise needs.
          • Strong leadership skills with experience managing or mentoring team members.
          • Exceptional ability to simplify complex technical problems and translate them into business value.
          • Experience working in a pre-sales environment, including RFP processes and executive presentations.
          • Passion for innovation and continuous improvement in customer-centric solutions.Why Culture Amp?At Culture Amp, you'll have the chance to shape a critical new function and make a meaningful impact on our customers and company growth. You'll work with a collaborative and forward-thinking team committed to solving challenging problems and delivering exceptional employee experiences. Join us in building the future of work and creating measurable value for our customers worldwide.Metrics for Success
            • Reduction in time to value (contract signing to first meaningful outcome).
            • Improvement in enterprise customer +1000 employees retention rates.
            • Increase in close rates for strategic opportunities.
            • Growth in customer lifetime value (CLTV).
            • Successful execution of new GTM strategies and initiatives.Location Candidates must be located in one of Culture Amp's hubs (e.g., New York, Chicago or San Francisco) and be willing to travel as needed for customer engagements and team collaboration.What's Great About This Job?
              • Build and scale a high-impact team from the ground up.
              • Opportunity to innovate and drive measurable business outcomes.
              • Work at the intersection of cutting-edge HR tech and meaningful customer impact.What's Challenging?
                • High visibility and responsibility in a fast-paced, competitive environment.
                • Balancing strategic initiatives with day-to-day customer engagements.
                • Navigating complex enterprise needs and building scalable solutions.First Year Achievements
                  • Establish a foundational team, assets, and processes within the first 6 months.
                  • Deliver measurable improvements in time to value and customer retention by year-end.
                  • Pilot and iterate on innovative GTM strategies, achieving early wins with strategic accounts.For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commissionThe actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.Base Salary Range (US)$220,000 - $260,000 USDWe believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:
                    • Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
                    • Programs, coaching, and budgets to help you thrive personally and professionally
                    • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
                    • Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
                    • Team budgets dedicated to team building activities and connection
                    • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
                    • Extended year-end breaks: An extended refresh period at the end of year
                    • Excellent parental leave and in work support program available from day 1 of joining Culture Amp
                    • 5 Social Impact Days a year to make a positive impact on the community outside of work
                    • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
                    • Medical insurance coverage for you and your family (Available for US & UK only)Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work).Please keep reading...Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements.We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany).
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