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Customer Support Engineer

Company: VirtualVocations
Location: Far Rockaway
Posted on: October 29, 2024

Job Description:

A company is looking for a Customer Support Engineer in the US Mountain Time Zone.



Key Responsibilities:

Develop a deep understanding of the Onfido product suite and collaborate with team members
Support the investigation, debugging, and resolution of technical issues faced by customers
Identify opportunities for product improvement and help maintain accurate product documentation


Required Qualifications:

BSc in Computer Science, Engineering, or other science subject
A minimum of 2 years of experience as a Technical Support Engineer
Practical experience with at least one programming language, ideally Ruby, Python, or JavaScript
Good knowledge of SQL databases and familiarity with APIs, SDKs, and web applications
MSc in Computer Science, Engineering, or other science subject is preferred

Keywords: VirtualVocations, Philadelphia , Customer Support Engineer, Engineering , Far Rockaway, Pennsylvania

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