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Product Support Engineer

Company: VirtualVocations
Location: Toms River
Posted on: November 12, 2024

Job Description:

A company is looking for a Product Support Engineer to provide technical support and enhance customer experience.



Key Responsibilities

Deliver technical support and guidance on the product suite to customers and support team members
Manage the ticket queue and ensure timely resolutions based on SLA requirements
Collaborate with product and engineering teams to report bugs and support product improvements


Required Qualifications

Experience in technical support or working alongside engineers, preferably in a SaaS environment
Basic knowledge of client-side languages such as JavaScript, CSS, and HTML
Exposure to ticket management systems like Zendesk or JIRA
Familiarity with CRM systems like HubSpot or Salesforce is a plus
Ability to thrive in a remote, high-growth startup environment

Keywords: VirtualVocations, Philadelphia , Product Support Engineer, Engineering , Toms River, Pennsylvania

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