Business Control Manager - Communication Surveillance, Global Markets
Company: Disability Solutions
Location: New York
Posted on: October 16, 2024
Job Description:
Job Description:This job is responsible for summarizing and
organizing GM Communications Review Group ("CRG") activity and
findings into digestible reports for senior management. Other
responsibilities will include learning the technological landscape
for voice surveillance and building out the voice communications
surveillance program for Global Markets.The candidate will join the
GM CRG team, supporting a variety of operational aspects of the
Business Controls infrastructure. Candidate must be able to thrive
in a fast-paced and high-pressure environment with the following
responsibilities:
- Ensures accuracy of data and that supporting information is
provided for reporting to relevant stakeholders.
- Able to turn qualitative data into meaningful reports that
convey impact of the program.
- Development of Voice Communications Surveillance program
- Explore potential to leverage AI for evolvement of the
communications surveillance program.Requirements:
- Expert in data analytics, manipulation, aggregation,
integration, and reporting
- Must be detail oriented (e.g. track multiple action items in
detail and work across multiple projects)
- Excellent critical thinking/problem solving skills. Must be
able to understand a process from end-to-end, be able to identify
weaknesses in the process and identify/implement solutions, be able
to challenge others on the facts of the process.
- Excellent verbal and written communication skills with ability
to simplify complex information into messages targeted to various
levels of leadership as well accurately interpret communications
from Business Controls Officers, Supervisors, GCOR, Audit,
etc.
- Ability to conceptualize, develop, and deliver quality analysis
and highly actionable management information.
- Excellent time management skills and ability to manage multiple
competing/concurrent activities.
- Excellent project/program management skills
- Ability to assess and determine when to raise concerns and
escalate.
- Takes initiative and demonstrates focused desire to drive
improvements versus relying on "status quo"
- Must be able to deliver accurate results with limited direction
and supervision.
- Must be self-motivated and results oriented with strong desire
to succeed.
- Must be able to work with technical teams and translate
technical concepts to business audiences.
- Must be able to work well in collaborative team environment,
but also independently.Desired Skills:
- Hands-on experience with Tableau, including ability to
independently build new dashboards and data reports
- Knowledge of Global Markets risk and controls
- Technical background, or experience interfacing with technical
teams
- Data and Trend Analysis
- Fluency in (a) foreign language
- Strategy Planning and Development
- Strategic Thinking and Problem Solving
- Continuous Improvement
- Quality AssuranceShift:1st shift (United States of
America)Hours Per Week: 40Pay Transparency detailsUS - NY - New
York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and
benefits informationPay range$100,000.00 - $250,000.00 annualized
salary, offers to be determined based on experience, education and
skill set.Discretionary incentive eligibleThis role is eligible to
participate in the annual discretionary plan. Employees are
eligible for an annual discretionary award based on their overall
individual performance results and behaviors, the performance and
contributions of their line of business and/or group; and the
overall success of the Company.BenefitsThis role is currently
benefits eligible. We provide industry-leading benefits, access to
paid time off, resources and support to our employees so they can
make a genuine impact and contribute to the sustainable growth of
our business and the communities we serve.
Keywords: Disability Solutions, Philadelphia , Business Control Manager - Communication Surveillance, Global Markets, Executive , New York, Pennsylvania
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