Quality and Customer Experience Manager
Company: VirtualVocations
Location: Allentown
Posted on: October 31, 2024
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Job Description:
A company is looking for a Quality & Customer Experience Manager
to enhance service quality and customer satisfaction.
Key Responsibilities
Design and implement innovative processes for high-quality content
and service delivery
Develop and execute strategies to transform client interactions
into exceptional experiences
Create feedback mechanisms and establish performance metrics to
drive improvements
Required Qualifications
Master's degree in Business Administration, Marketing, or a related
field
5+ years of experience in quality management or customer service
roles
Proven track record of implementing data-driven approaches to
enhance service quality
Experience with digital marketing tools, AI applications, and CRM
systems
Familiarity with AI-driven content strategies and customer service
automation
Keywords: VirtualVocations, Philadelphia , Quality and Customer Experience Manager, Executive , Allentown, Pennsylvania
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