DIRECTOR OF IMPLEMENTATION SERVICES

Company: Kaltura
Location: New York
Posted on: October 31, 2024

Job Description:

Description

This is us

Kaltura's (NYSE:KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people's lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you'll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we're still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you'll never run out of room to grow and evolve.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

Requirements

We are seeking a Director of Implementation Services to join our mission to power any video experience using Kaltura's SaaS Video and Virtual Event Platform. In this role, you will be part of the Customer Experience organization, specifically within Professional Services, where you will lead and manage a team dedicated to implementing Kaltura products and services for our clients.

As the Director of Implementation Services, you will oversee a team of Implementation Managers who handle the setup and configuration of our SaaS products, with a particular focus on Virtual Events. This position demands a strategic leader with a robust background in team leadership, project management, client relations, and technical implementation. The ideal candidate will have a proven history of successfully managing complex software implementations and leading high-performing teams within tight deadlines.

This role is based in New York City, with an expectation for candidates to work from the office 2-3 days per week.

The day-to-day :

• Lead and manage the Implementation Services team and contractors, ensuring successful delivery of all projects.
• Develop and implement strategies to improve implementation processes and client satisfaction.
• Oversee the setup and configuration tasks of virtual events, video portals, and LMS integrations.
• Collaborate with cross-functional teams, including Project Managers, Sales, Product Development, and Customer Support, to ensure seamless project execution.
• Monitor project and task progress, identify potential risks, and implement mitigation strategies.
• Provide regular updates to senior management on project status, team performance, and client feedback.
• Foster a culture of continuous improvement and professional development within the team. Ideally, we're looking for:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Master's degree preferred.
  • Minimum of 4 years of experience in software implementation, with at least 2 years in a leadership role.
  • Strong understanding of SaaS products, virtual events, video portals, and LMS integrations.
  • Proven project management skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Proven ability to lead and motivate a team to achieve high performance. These would also be nice:
    • Experience using SalesForce, AirTable, and Jira is very helpful.
    • Experience with Video streaming is highly desirable
    • Background in virtual events within a professional services organization is very helpful.
    • Knowledge and experience with web-based video delivery, infrastructure, streaming, encoding and optimization an asset.
      
      The perks:
      
      
    • Hybrid, flexible work environment
    • Zero employee premium health plan, effective from day 1, plus dental and vision benefits
    • FSA and 401K with company match
    • Mobile plan and home internet reimbursement
    • Personal and professional development programs
    • Occasional Cross company long weekends
    • An Equal Employment Opportunity Employer and an E-Verify participant

Keywords: Kaltura, Philadelphia , DIRECTOR OF IMPLEMENTATION SERVICES, Executive , New York, Pennsylvania