Front of House Manager - Beverage Expert

Company: Momofuku Noodle Bar Uptown
Location: New York
Posted on: November 1, 2024

Job Description:

Job Title: Front of House Manager - Beverage ExpertMomofuku Noodle Bar Uptown is seeking a highly skilled Front of House Manager - Beverage Expert to join our team. As a key member of our management team, you will be responsible for overseeing the beverage program, training FOH staff, and maintaining the highest standards of service.Key Responsibilities:

• Maintain proper flow of service while upholding service standards, product quality, and cleanliness
• Oversee beverage and bar related ordering and sales for the restaurant
• Perform administrative tasks including but not limited to financial reports, scheduling, facilities maintenance, and Health Department checks
• Conduct daily and on-going comprehensive beverage training and education for FOH team members
• Ensure that all bar staff are trained and follow all safety and DOH sanitation policies and procedures
• Collaborate with Corporate Beverage Director to evolve beverage offerings based on seasonality and innovation
• Update all printed and digital beverage materials including POS system, based on product selection and availability
• Manage Invoices, scanning to Chouxbox and addressing any flags or discrepancies
• Assist in executing new restaurant initiatives and service protocols through staff training
• Interact with guests to ensure service and food quality
• Cultivate relationships with guests to create return business
• Support service team by troubleshooting any escalated guest issues
• Drive and support the continual development of FOH team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
• Execute FOH team member training programs as determined by GM and Momofuku Corporate Office
• Oversee daily reservations and providing support at the host stand throughout the shift
• Manage private event inquiries and day-of event execution
• Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
• Lead by example in properly executing all service standards and protocolsRequirements:
  • Minimum 2 years of restaurant management experience in a high volume, upscale to fine dining restaurant
  • Valid Food Handler's Certification
  • Experience with Micros, Tripleseat, Resy, Google strongly preferred
  • Team-focused mindset and empathetic approach to collaboration
  • A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
  • Excellent communication, organizational, and interpersonal skills
  • Ability to remain calm under pressure and resolve guest conflict
  • Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
  • Ability to demonstrate quick thinking and adaptability in a constantly changing environmentAbout Momofuku Noodle Bar Uptown:Momofuku Noodle Bar Uptown is a high-end restaurant located in New York City. We are committed to providing exceptional service and cuisine to our guests. Our team is passionate about delivering an unforgettable dining experience, and we are seeking like-minded individuals to join our team.Why Work at Momofuku Noodle Bar Uptown?We offer a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for professional growth and development. Our team is dedicated to creating a positive and supportive work environment, and we are committed to fostering a culture of excellence and innovation.

Keywords: Momofuku Noodle Bar Uptown, Philadelphia , Front of House Manager - Beverage Expert, Executive , New York, Pennsylvania