Event Operations Manager

Company: Lawn Club
Location: New York
Posted on: November 1, 2024

Job Description:

About the RoleThe Event Captain is responsible for delivering exceptional service and overseeing the execution of premium events with precision and elegance. This role serves as a liaison between the sales team, service staff, management, and clients on the day of the event. The captain facilitates and actively supports all aspects of event operations, ensuring the highest level of hospitality, service, and client satisfaction.Key Responsibilities

• Execute events from start to finish at a premier level of excellence and hospitality, while ensuring guest satisfaction and anticipating and accommodating guest needs.
• Maintain a polished, presentable, and neat appearance at all times while exhibiting refined service etiquette.
• Review event information paperwork from the Sales and Operations teams, including menus, timelines, setup, beverage packages, AV needs, vendor load-in and load-out, etc.
• Cross-check event paperwork to ensure consistency between the menu, details, and execution.
• Work collaboratively with event sales teams, clients, staff, and managers, including chefs, to ensure seamless execution of events.
• Assign and oversee tasks and responsibilities of staff, ensuring efficient workflow.
• Ensure all standards are met, including delivering exceptional hospitality and guest experience.
• Actively facilitate training of event staff.
• Execute the event setup in conjunction with house people, culinary, and management, ensuring all client and venue needs are met.
• Welcome hosts, discuss the scope of the event with onsite hosts, make introductions, and be the main point of contact for hosts throughout the event.
• Communicate with culinary teams to ensure all food-related requirements are met on time and presented in an elevated way.
• Transition staff from assignment to assignment as necessitated by the event timeline.
• Address and resolve guest concerns promptly and escalate through appropriate channels where applicable.
• Maintain inventory of event supplies and equipment, ensuring availability and proper condition.
• Ensure consistent adherence to health, safety, and sanitation standards.
• Oversee the breakdown of the event, ensuring all items are returned and the integrity of the items is kept intact.
• Report on event success and opportunities through the event report.
• Ensure that the POS check matches the BEO and all payments are final.
• Communicate any staff and/or client issues in a prompt and thorough manner through appropriate channels.
• Lead pre-service meetings, trainings, or departmental meetings.
• Operate ethically to protect the assets and image of the company.
• Be a collaborative team player.
• Perform other duties, tasks, and responsibilities as per business need.Requirements
  • Minimum 2 years' experience in an event/banquet operations role, preferably within a luxury setting in an upscale, high-end environment.
  • Exceptional guest service and hospitality skills, with experience managing high-profile events and VIP clientele.
  • Detail-oriented, proactive, with a refined sense of service and ability to perform gracefully under pressure.
  • Strong organizational skills and ability to manage strict timelines.
  • Strong work ethic and guest-focused approach.
  • Ability to handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner.
  • Ability to work independently and collaboratively in an ever-changing, fast-paced environment.
  • Ability to communicate effectively and eloquently, both verbally and in writing, across all levels within the organization.
  • Ability to work a flexible schedule, including early mornings, days, nights, weekends, and holidays.Physical Requirements
    • Ability to lift and carry items weighing 50 pounds on a regular basis.
    • Ability to stand for prolonged periods of time.
    • Ability to move on foot to accomplish tasks, particularly frequent movements from place to place within the property.CompensationThe base pay range for this position is $35.00 - $45.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications, and skills, etc.Creative Culinary Management is an equal opportunity employer.Please note that CCMC does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement along with explicit communication to open the search, CCMC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CCMC reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CCMC.

Keywords: Lawn Club, Philadelphia , Event Operations Manager, Executive , New York, Pennsylvania