Restaurant Operations Manager

Company: SA Hospitality Group
Location: New York
Posted on: November 2, 2024

Job Description:

Job SummaryWe are seeking a highly skilled and experienced Floor Manager to join our team at SA Hospitality Group.Key ResponsibilitiesManagerial

• Leadership and Coaching
  • Facilitate coaching, counseling opportunities, and disciplinary discussions to employees.
  • Interview, assess, and select employees for employment with the General Manager and Assistant General Manager.
  • Operational Management
    • Direct daily work activities of all scheduled staff, including floor plans, section assignments, and side work.
    • Monitor, manage, and report discrepancies with registers between shifts.
    • Service Quality
      • Communicate all guest-related issues or requests to the appropriate service staff and culinary team.
      • Support staff with any tasks, resolve operational and employee issues, and communicate and/or consult resolutions with the General Manager and/or Assistant General Manager.Service Standards
        • Personalize service by leading by example, using guest names, building relationships with guests to achieve loyalty, and checking on satisfaction by being involved and speaking with every guest dining with us.
        • Represent all products and present them to our customers, explaining the brand and flavors using skilled sales techniques.Product Presentation
          • Monitor and ensure the quality of food and beverages is at its highest.
          • Assist with inventories if requested by the General Manager and Assistant General Manager, including beverage, china/glassware/silverware.Labor Management
            • Direct daily work activities of all scheduled staff, including floor plans, section assignments, and side work.
            • Continually review performance and attendance of all staff, addressing shortcomings and recognizing success.Administrative
              • Monitor and ensure the accuracy of menus, wine lists, beer lists, and house cocktail lists and POS postings.
              • Find a way to actively respond to all company/operation emails whenever possible and always in a professional manner.Financial
                • Suggest promotions and bring revenue increase ideas, train staff on up-selling, build guest loyalty, and monitor schedules and actual hours worked.

Keywords: SA Hospitality Group, Philadelphia , Restaurant Operations Manager, Executive , New York, Pennsylvania