Hospitality Manager - COQODAQ

Company: COQODAQ
Location: New York
Posted on: November 2, 2024

Job Description:

At COQODAQ, a renowned hospitality company known for its Michelin-starred establishments, we are seeking an exceptional Hospitality Manager to lead our team and ensure exceptional customer experiences. With a focus on passion and profitability, our company strives to maintain the highest standards of service and quality in the industry.Job Summary:The successful candidate will be responsible for overseeing the day-to-day operations of our restaurant, maintaining a high standard of hospitality, and working closely with the General Manager and Director of Hospitality to achieve our vision. This role requires a strong leader who can inspire and motivate our team members to deliver exceptional service and exceed customer expectations.Key Responsibilities:

• Hospitality:
  • Develop and implement strategies to promote our core values and culture, ensuring a positive and memorable experience for our customers.
  • Collaborate with the General Manager and Director of Hospitality to ensure that all team members are held accountable for delivering high-quality service and adhering to company policies and procedures.
  • Lead by example, embodying our hospitality standards in every interaction with customers and team members.
  • Liaise between the front-of-house and culinary teams to ensure seamless service delivery.
  • Develop positive relationships with customers, addressing their needs and concerns in a prompt and professional manner.
  • Operations:
    • Oversee daily restaurant administration, including payroll, opening and closing procedures, and service floor plans.
    • Manage hourly employees, providing clear direction and feedback to ensure they meet their responsibilities.
    • Create systems of accountability and provide consistent coaching and disciplinary action as needed.
    • Perform back-office POS functions, including employee profile management and menu creation.
    • Plan, execute, and communicate promotions and company information effectively.
    • Conduct regular Department of Health walk-throughs to ensure compliance and address any violations promptly.
    • Promote safe work habits and identify potential safety hazards, documenting incidents and conducting root cause analyses.
    • Staff Management:
      • Recruit, train, supervise, manage, coach, counsel, and evaluate service department employees, including servers and server assistants.
      • Act as a role model, continuously elevating service standards and embodying our hospitality culture.
      • Consistently monitor, coach, and encourage management team and hourly service employees to meet company service standards.
      • Resolve team member or customer conflicts in accordance with our complaint handling guidelines.Requirements:
        • Bachelor's degree in Hospitality, Culinary Management, or a related field.
        • Proven experience in hospitality management, preferably in a high-volume restaurant environment.
        • Excellent leadership, communication, and interpersonal skills.
        • Ability to work a flexible schedule, including weekends, nights, and holidays.
        • Certification for responsible alcohol service, or ability to obtain within 6 months.What We Offer:
          • Competitive salary range: $90,000 - $100,000 per year.
          • Comprehensive medical, dental, and vision benefits.
          • Flexible spending account and commuter benefits.
          • Referral bonus program and career advancement opportunities.
          • Employee recognition awards and paid time off.About COQODAQ:COQODAQ is a part of Gracious Hospitality Management, a company that conceptualizes Michelin-starred and James Beard-nominated restaurants. We are committed to providing exceptional hospitality and service to our customers, and we are seeking like-minded individuals to join our team.For more information about COQODAQ, please visit our website. We look forward to hearing from you.

Keywords: COQODAQ, Philadelphia , Hospitality Manager - COQODAQ, Executive , New York, Pennsylvania