Floor Manager

Company: Mission Ceviche - Union Square
Location: New York
Posted on: November 2, 2024

Job Description:

Lead the team to achieve operational goals, model positive leadership behaviors, and foster a great workplace. Engage and inspire management and line staff to bring to life Mission Ceviche values.

• Work with the General Manager to achieve operational goals.
• Model positive leadership behaviors for the team.
• Actively engage and contribute to the weekly manager meeting.
• Provide feedback to all team members using an "If you see something, say something" approach.
• Participate in service and day-to-day operations.Ensure excellent guest engagement by actively working the floor, monitoring atmosphere, and delivering on Mission Ceviche service standards.
  • Maintain awareness of the atmosphere in the restaurant and adjust it throughout the day.
  • Deliver food, beverage, service, and hospitality that aligns with Mission Ceviche values.
  • Lead the restaurant team to deliver a great guest experience and build lifelong repeat guests.Operate with business acumen and compliance, managing prime costs, staffing levels, and systems to achieve excellence in operations and take care of the bottom line.
    • Manage prime costs with an eye on daily, weekly, monthly, and annual projections and budgets.
    • Work with the General Manager on correct staffing levels, schedules, and systems.
    • Lead the daily critical line checks and support the BOH to deliver excellent service.
    • Ensure HR practices are consistent with Mission Ceviche values and compliant with all local, state, and federal laws.
    • Lead a best-in-class approach to cleanliness, safety, sanitation, and food safety.Exhibit mastery of all Mission Ceviche operational systems, including training and delegation to direct reports. Ensure operational and training standards are consistently followed and executed.
      • Exhibit mastery of all Mission Ceviche operational systems.
      • Train and delegate to direct reports.
      • Ensure operational and training standards are consistently followed and executed.Possess exceptional leadership skills, including strategic planning, effective communication, and adaptability.
        • Possess excellent strategic planning skills.
        • Effectively communicate in written and spoken English.
        • Proactively communicate with the General Manager.
        • Adapt and lead change.
        • Have strong analytical and organizational skills.
        • Possess strong interpersonal skills.
        • Possess a passion for exceptional hospitality, food, and beverages.
        • Thriving in a fast-paced, entrepreneurial environment.
        • Self-driven, results-oriented, and possess a solid track-record of leading high-caliber, upscale restaurants.
        • Well-versed in restaurant industry specific labor laws.
        • Proficient in Microsoft Office, Payroll, POS, and COGS Systems.
        • Strong communication and organizational skills are essential.
        • Must be able to work flexible work schedules, including nights, weekends, and holidays.
        • Must be able to lift, carry, push, or pull heavy objects up to 50 lbs.
        • Must be able to kneel, bend, stoop, ascend or descend stairs and be on feet for extended periods of time.Requirements include 3 years of leadership experience in a full-service restaurant, a Bachelor's Degree, and NYC DOH certification.
          • 3 years in a leadership position overseeing a full-service restaurant.
          • Bachelor's Degree preferred.
          • NYC DOH certification required.

Keywords: Mission Ceviche - Union Square, Philadelphia , Floor Manager, Executive , New York, Pennsylvania