Customer Experience Systems Manager

Company: VirtualVocations
Location: Jamaica
Posted on: November 7, 2024

Job Description:

A company is looking for a Manager, CX Systems, Insights & Programs.

Key Responsibilities

Act as the main point of contact for troubleshooting CX platform issues and incidents
Oversee projects to optimize tools and manage vendor relationships
Build out the Voice of the Customer (VOC) space using quantitative and qualitative data

Required Qualifications

4+ years of Customer Experience industry experience
Experience with optimizing tools such as Zendesk, Kustomer, or Gladly
Familiarity with CX metrics like CSAT and first contact resolution
Experience managing projects and large-scale initiatives
Experience with voice of the customer work preferred, but not required

Keywords: VirtualVocations, Philadelphia , Customer Experience Systems Manager, Executive , Jamaica, Pennsylvania

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