SENIOR ACCOUNT MANAGER, TRAVEL - CLIENT SERVICES

Company: Influencer Inc
Location: New York
Posted on: November 12, 2024

Job Description:

SALARY: Up to $95k

LOCATION: New York

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations - underpinned by measurement partners such as ThisThat, Neilsen, and Relative Insight.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Description

As a Senior Account Manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.

Key Responsibilities:

• Oversee campaign execution for a specific campaigns
• Sit within a team of client service individuals who support you and one another on campaign execution
• Take on client facing ownership and responsibilities alongside the Senior Account Director and Vice President to help drive consistent client communication and success in post sale
• Join, lead, and support on key client meetings
• Managing & working collaboratively to support new business opportunities with the client
• Support in achieving and exceeding monthly KPI targets
• Have experience in influencer negotiations and communications, budget management, forecasting and tracking project costs and updating clients on spendings
• Ability to help lead on creating Post Campaign Analysis reports & presenting to the client in partnership with Insights & Measurement Team
• Continuously focus on best in class client service and output of work for our partner Requirements:
  • 5+ years working in an agency or brand within client services, influencer marketing, advertising, social, media and/or creative
  • Experience in account management, creator management, measurement, paid media and working within a revenue organization
  • Experience identifying and sourcing creator talent
  • Experience with influencer negotiations and contracts
  • Experience scoping and planning content calendar based on creator rates and client KPIs
  • Experience in influencer and/or influencer agency outreach
  • Experience working with travel and/or hospitality brands
  • Have worked across many of the social platforms including TikTok, Meta, YouTube, Pinterest and and Snap
  • Experience working on multiple campaign responsibilities and projects simultaneously
  • Experience in delivering post-campaign analysis presentation and reports
  • Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
  • Experience in revenue recognition systems and processes
  • You are commercially aware, detail-oriented, organized, confident, polished, dynamic and communicate exceptionally well
  • Very comfortable with excel and with numbers in general
  • You are extremely comfortable leading client calls, presentations and conversations
  • You are nimble, forward thinking, strategic and comfortable with ambiguity
  • You are positive, collaborative and exude leadership qualities
  • Experience and knowledge of CRM tools such as Hubspot and Salesforce is a plus
  • A general understanding for the travel competitive marketplace is a plus
  • Experience with designing decks is a plus
  • Love for travel space is a plus (some of our) Benefits & Perks:
    • 401k Plan (eligible after your first 90 days of employment)
    • Medical, Dental & Vision plans provided with United Healthcare
    • Career Framework approach to leveling to ensure our compensation and progression is competitive
    • 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)
    • Office first hybrid approach with 3 days in our NY HQ (Flatiron)
    • Yearly tenure celebrations
    • Company wide offsites, seasonal celebrations and events
      
      At Influencer, we're committed to cultivating an environment that promotes diversity, equity, and inclusion. We promote DEI in our workplace and are a global community that believes our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work every day, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Diversity, Equity & Inclusion are embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest-growing companies within this exciting industry.
      
      Department Client Services Locations New York Remote status Hybrid Remote

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