General Manager- Mid Atlantic
Company: GardaWorld Cash
Location: Baltimore
Posted on: November 13, 2024
Job Description:
Responsible for multi-site profitability and quality within
established sub-regions. Oversight and management of multiple sites
across various states and geographies providing armored
transportation and cash vault services, client performance
reporting, internal financial reporting, performance and
productivity reporting, and management of risk and controls for all
lines of business. RESPONSIBILITIES:
- Provides daily leadership, coaching and feedback to direct
reports including: Branch Managers, CVS Managers, Analysts, and
other staff members within assigned sub-region.
- Leads and supervises multiple secure transportation branches
and CVS sites to ensure the accurate, timely and efficient delivery
and processing of cash, coin, check, mixed deposit, ATM, coin and
change order processing. This individual will be responsible for a
number of exempt management and analytical staff who have oversight
of potentially hundreds of employees providing cash services at
GardaWorld.
- Attains sub-region's assigned financial results including
revenue retention and growth, expense control and operating profit.
Also ensure support and feedback is provided to all LOB's for
attainment of entire company's financial goals.
- Ensures branch and site level compliance with and training on
all company policies including state and federal regulations.
Ensures compliance with and training on customer specific
logistical and processing requirements and meets all customer audit
expectations.
- Provides input to Regional VP and SVP on decisions including:
salary planning, site and facilities management, hardware
performance and replacement, individual and site performance
management, hiring and terminations.
- Oversight of scheduling activities to ensure adequate
management control while ensuring each unit's ongoing delivery of
services, customer metric reporting, financial achievement,
security and risk guidelines, and human resource policies and
practices.
- Monitors daily, weekly and monthly quality and productivity
standards and holds management team members accountable for meeting
or exceeding goals and recognizes success. This includes proactive
remediation processes identifying any deficiencies, appropriate
corrective actions, and implementation of those corrective
actions.
- Provides active participation in management committees that
assist in the policy and practice development for the company.
These will include, but not be limited to security and risk,
finance and performance, audit controls, customer performance and
human resources management.
- May represent GardaWorld on internal and external interactions
including at customer locations, industry committees and
workgroups, social and public relations functions, and other
activities as designated.
- Maintains the highest level of integrity, dignity, and
standards both internally and externally.
- Travels 75% + throughout the assigned area.
- Performs other duties as required. SUPERVISORY RESPONSIBILITY:
- Coaching, mentoring, and supervision of Branch Managers, CVS
Managers, and other staff within assigned area.
SKILLS/QUALIFICATIONS:
- Minimum 10-15 years of progressive operational management
experience.
- 5-7 years in active oversight of large value and highly secured
environments with responsibility for employee safety and security,
multiple and geographically diverse locations, as well as
maintaining the integrity of monetary and risk transactions
throughout the system required.
- Experience working in a fast paced, repetitive process and
secure production environment recommended.
- Bachelor's degree in Business or comparable combination of
education and work experience required. Master of Business
Administration preferred.
- Familiarity with Microsoft Office products such as Word, Excel,
Outlook, and PowerPoint.
- Excellent written and oral communication and presentation
skills.
- Strong consultative, analytical and problem solving
skills.
- Track record of success with customer satisfaction.
- Six Sigma or Lean experience preferred. COMPENSATION &
BENEFITS: Competitive wages along with a great benefits package for
full-time employees: medical, dental, vision, paid time off,
employee discounts, and much more.
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Keywords: GardaWorld Cash, Philadelphia , General Manager- Mid Atlantic, Executive , Baltimore, Pennsylvania
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