Customer Service Advisor

Company: Garces, Grabler & LeBrocq
Location: Trenton
Posted on: September 30, 2024

Job Description:

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities:

--- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
--- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
--- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
--- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
--- Find patterns in customer complaints and bring them to the team for improvement


Qualifications:

--- High school diploma, G.E.D. or equivalent
--- Display strong communication skills, active listening skills, and personal skills
--- Strong knowledge of customer interface and interaction


About Company:
When the people of New Jersey want to find a lawyer, they find us. Garces, Grabler & LeBrocq was founded in 1991 primarily as a personal injury law firm. We have diversified our practice to provide a broad range of legal services. We are one of the few multilingual law firms in NJ, with +100 employees and +30 NJ lawyers representing clients in New Jersey, New York, and Pennsylvania.

Compassionate, Knowledgeable, and Driven NJ Lawyers.

The law firm of Garces, Grabler & LeBrocq matches each New Jersey attorney with the client's needs: a personalized approach we have found to be a win-win. Our NJ lawyers work as a team to provide expert legal representation for all legal matters. Garces, Grabler & LeBrocq is divided into departments by practice area.

At Garces, Grabler & LeBrocq, we have the resources you expect from a large law firm while providing the personal attention you deserve.

Keywords: Garces, Grabler & LeBrocq, Philadelphia , Customer Service Advisor, Hospitality & Tourism , Trenton, Pennsylvania