Restaurant Operations Manager

Company: Zuma - New York
Location: New York
Posted on: November 1, 2024

Job Description:

Restaurant Manager Job DescriptionZuma New York is seeking a highly skilled Restaurant Manager to oversee all aspects of restaurant operations and ensure a seamless and exceptional dining experience for guests.Key Responsibilities:

• Support the General Manager in running the daily operations of the restaurant
• Supervise and coordinate the activities of the restaurant floor staff to ensure smooth operations and exceptional guest service
• Recruit, train, and supervise FOH staff to ensure high performance and adherence to standards
• Maintain and keep record of food and equipment inventories
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
• Address guest inquiries, concerns, and complaints in a prompt and professional manner
• Provide support and guidance to the service team, including servers, server supports, and receptions
• Collaborate with the kitchen team to ensure timely and accurate delivery of food orders
• Conduct pre-shift meetings to communicate daily specials, menu changes, and service expectations
• Assist in training new staff members and providing ongoing coaching and feedback
• Maintain cleanliness and organization of the dining area, including tables, chairs, and other furnishings
• Oversee the closing procedures, including cash handling, reconciliation, and securing the premises
• Collaborate with other managers to ensure seamless coordination between FOH and Kitchen operations
• Follow Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
• Operate ethically to protect the image of the company
• Performs other duties and responsibilities as required or requestedRequirements:
  • 3+ years of experience in restaurant management role in a premium dining environment
  • Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team
  • In-depth knowledge of restaurant operations, including food and beverage service, guest relations, and compliance with health and safety regulations
  • Strong communication skills, both verbal and written, with the ability to interact effectively with guests and staff
  • Ability to handle high-pressure situations calmly and professionally
  • Knowledge of restaurant operations and service standards
  • Familiarity with POS systems and basic administrative tasks
  • Passion for hospitality and a commitment to delivering outstanding guest service
  • Ability to work flexible hours, including evenings, weekends, and holidays, as requiredBenefits:
    • Medical, Dental, Vision Insurance
    • Bonus program
    • Paid Time Off
    • Free family meal daily
    • 50% off dining discounts at Zuma
    • The opportunity to work on a team with global hospitality/culinary experienceZuma New York is an equal opportunity employer.

Keywords: Zuma - New York, Philadelphia , Restaurant Operations Manager, Hospitality & Tourism , New York, Pennsylvania