Customer Service RMA Specialist

Company: VirtualVocations
Location: Allentown
Posted on: November 1, 2024

Job Description:

A company is looking for a Customer Service RMA Specialist to manage the RMA process and ensure customer satisfaction through efficient handling of returns, exchanges, and refunds.

Key Responsibilities

Process, monitor, and manage all customer return requests (RMAs) according to company policies
Respond to customer inquiries about RMA requests via phone, email, and live chat
Collaborate with internal departments to address and resolve RMA issues efficiently

Required Qualifications

High school diploma or GED
1+ years of experience in customer service
RMA processing experience preferred
Proficiency in CRM systems (Salesforce, Zendesk, or similar)
Knowledge of inventory management systems is a plus

Keywords: VirtualVocations, Philadelphia , Customer Service RMA Specialist, Hospitality & Tourism , Allentown, Pennsylvania

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