Restaurant Host

Company: Tabernacle Steakhouse
Location: New York
Posted on: November 1, 2024

Job Description:

Job DescriptionTabernacle Steakhouse is seeking a skilled Maitre D to join our team. As a key member of our service team, you will be responsible for ensuring that our guests have a memorable and enjoyable dining experience.Key Responsibilities:

• Lead the service team by assigning duties and responsibilities for the shift
• Prepare a summary of total covers, guest information, and special notes for each shift and present to the full team at each pre-service meeting
• Provide exceptional communication skills with a polished floor presence, professional demeanor, and appearance
• Engage with guests and colleagues in a professional and dignified manner in a busy, high-volume environment
• Uphold service standards to ensure a memorable guest experience
• Manage reservation system and plot reservations for the shift, knowing when and where we can accommodate walk-ins to maximize covers for the shift
• Ensure reservations are prioritized and seated in a timely manner
• Clearly and politely communicate with guests when delays and/or waits occur
• Engage management for any guest issues or complaints
• Maintain control over the flow of service by managing the influx of guests and ensuring a seamless flow through the restaurant
• Understand and operate the reservation/seating system
• Maintain professional and warm guest communications - inside the restaurant or via phone/email
• Recognize key people in the industry, VIP guests, and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Maintain cleanliness and organization at the host stand and front door area
• Additional service and/or operational tasks as determined by manager
• Adhere to grooming and dress code standards
• Assist teammates to anticipate all other FOH needsRequirements:
  • At least 2 years of experience as a Maitre D in a high-volume, fine dining setting
  • Excellent communication and interpersonal skills
  • Proficiency in Open Table, Resy, or similar reservation system
  • Exceptional work ethic, strong sense of hospitality, and collaborative attitude
  • Ability to work in an organized and professional manner
  • Receptive to constructive criticism and performance feedback
  • Ability to demonstrate quick thinking and adaptability in a constantly changing environment
  • Available to work nights, holidays, and long days as necessary
  • Strong knowledge and interest in food and beverage
  • Sincere interest in the hospitality industry
  • Clear written and verbal communication skillsTabernacle LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce. We are committed to maintaining a workplace free from prohibited employment conduct, including discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other legally protected status in accordance with applicable federal, state, and local laws

Keywords: Tabernacle Steakhouse, Philadelphia , Restaurant Host, Hospitality & Tourism , New York, Pennsylvania