Air Concierge

Company: Signature Flight Support Corporation
Location: Teterboro
Posted on: November 1, 2024

Job Description:

Job SummaryWe are seeking a highly skilled and experienced Air Concierge to join our team at Signature Flight Support Corporation. As an Air Concierge, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities

• Customer Service: Meet and greet incoming general aviation aircraft, marshal out departing general aviation aircraft, and provide needed services to passengers and crew members.
• Marshaling and Aircraft Services: Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards.
• Communication and Coordination: Communicate with customers via telephone, fax, face-to-face, email, ConciAir system, or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper.
• Problem-Solving and Resolution: Resolve customer requests, questions, and concerns regarding the Company's services or products.
• Transportation and Escort Services: Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft.
• Baggage Handling and Ground Support: Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering, and ground transportation as needed.
• Customer Support and Assistance: Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage, and vacuum carpets.
• Signature Gold Cap Service: Perform Signature Gold Cap Service if requested by customer.
• Customer Appreciation: Contact customers by verbal or written communications thanking them for using Signature Flight Support.
• Facility Maintenance: Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.
• Team Support: Assist Line Service Technicians and Customer Service Representatives as needed.Requirements
  • Education: High school diploma or general education degree (GED).
  • Age: Minimum of 18 years of age.
  • Background Checks and Security Clearance: Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies.
  • Work Authorization: Must be legally authorized to work in the country of employment.
  • Communication Skills: Must possess strong interpersonal, oral, and written communication skills.
  • Driver's License: Must possess a valid state driver's license.
  • Previous Experience: Previous customer service experience preferred.Work EnvironmentCertain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
    • Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
    • Occasionally lift and/or move up to 40 pounds.
    • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
    • Communicate clearly with peers, internal and external customers.
    • Read and interpret documents such as safety rules and procedure manuals.
    • Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area, and volume.
    • Write routine reports and correspondence.
    • Drive vehicles in areas congested with aircraft, moving and stationary vehicles, and equipment requiring the ability to identify and distinguish colors, judge distances, and spatial relationships.
    • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Handle and prioritize multiple projects concurrently.
    • Wear uniform and insignia as prescribed by the Company.
    • Report to work in a regular and timely basis.

Keywords: Signature Flight Support Corporation, Philadelphia , Air Concierge, Hospitality & Tourism , Teterboro, Pennsylvania