Luxury Hotel Front Desk Manager

Company: Haven Staffing Solutions Corp
Location: New York
Posted on: November 1, 2024

Job Description:

We are seeking a highly motivated and experienced Front Desk Manager to lead our front desk team in delivering exceptional guest experiences at our luxury hotel in Manhattan. The ideal candidate will have a strong background in front desk operations, guest services, and hotel property management systems.Key Responsibilities:

• Oversee and coordinate front desk operations to ensure smooth check-in/check-out processes and an exemplary guest experience.
• Manage and mentor the front desk team, including recruiting, training, scheduling, and performance evaluations.
• Collaborate with other departments to ensure a cohesive guest experience.
• Address guest inquiries, concerns, and complaints with professionalism and promptness.
• Ensure compliance with hotel policies, brand standards, and health and safety protocols.
• Monitor front desk metrics and recommend strategies to enhance performance.Qualifications:
  • Minimum of 3-5 years of front desk experience, with at least 1-2 years in a management or supervisory role in a luxury hotel or resort.
  • Strong knowledge of front desk operations, guest services, and hotel property management systems.
  • Exceptional interpersonal and communication skills, with a passion for hospitality.
  • Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.We offer a rewarding work environment and opportunities for professional growth. If you are a dynamic leader with a commitment to exceptional service, we encourage you to apply for this exciting opportunity to join our team at Haven Staffing Solutions Corp.

Keywords: Haven Staffing Solutions Corp, Philadelphia , Luxury Hotel Front Desk Manager, Hospitality & Tourism , New York, Pennsylvania