Restaurant Host

Company: Union Square Hospitality Group
Location: New York
Posted on: November 1, 2024

Job Description:

Key Responsibilities:The Maitre D' role is a vital part of our Service team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. This role requires a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfill their roles with excellence.What You'll Do:

• Support a culture of Enlightened Hospitality by consistently demonstrating a welcoming and hospitable environment for guests.
• Recognize VIP guests, regular guests, and actively try to create new ones.
• Quote accurate wait times while finding the yes for all guests.
• Act as a liaison between the guest, management, service staff, and kitchen, communicating accordingly.
• Work with efficiency and a sense of urgency while remaining composed.
• Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Sevenrooms.
• Coordinate with management and guest experience team to build the book and boost cover counts while taking into consideration both the needs of the business and the needs of our guests.Requirements:
  • 2+ years in a guest-facing restaurant role.
  • A passion for guest experience and hospitality.
  • English fluency and additional languages preferred, but not required.
  • Ability to stand or walk for long periods of time.What We Offer:
    • Hourly rate of $10.65/hr + tips.
    • Full Health, Dental, and Vision insurance within one month of employment.
    • Paid Time Off to support you with an active life outside of work.
    • Paid Parental Leave.
    • Dining credit and discounts throughout the USHG family of restaurants.
    • Eligibility for the USHG Digital Wallet, where you'll have daily access to earnings and flexible saving options.
    • Matched 401(k) to help you invest in your future.
    • Generous Employee Referral Program.
    • Access to the USHG HUGS Employee Relief Fund.
    • Access to Mentor Programs, Career Development classes, and personalized career advancement support.At Union Square Hospitality Group, we're committed to providing exceptional guest experiences and fostering a culture of Enlightened Hospitality.

Keywords: Union Square Hospitality Group, Philadelphia , Restaurant Host, Hospitality & Tourism , New York, Pennsylvania