Customer Service Representative 1
Company: RJ Schinner Co
Location: Chadds Ford
Posted on: November 1, 2024
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Job Description:
Build your career with RJ Schinner, a growing, family-owned
wholesale redistributor with over 70 years of success. We have 20
distribution centers throughout the US, 600+ employees, and provide
disposable paper, cleaning, and food service packaging products to
distributors in 48 states. Headquartered in Menomonee Falls, WI, RJ
Schinner is a well-established company started in 1951. RJ Schinner
currently ranks as the 45th most successful private company on
Deloitte's 2023 Wisconsin 75 and has also been recognized through
BizTimes' Future 50 Program as one of the fastest growing
privately-owned companies in southeastern Wisconsin.Customer
Service Representative I SummaryFull-time - Monday-Friday -
Monday-Thursday 8:30 am -5:00 pm. Friday 8:00 am -4:30 pmThe
Customer Service Rep I ensures customer satisfaction by answering
product and delivery questions and suggesting information about
other products. Processes orders, prepares correspondence, tracks
customer orders, and works to resolve any delivery issues.Customer
Service Representative I BenefitsCompetitive base pay, Tier-based
annual increase structure and year-end bonus opportunityMedical,
Dental and Vision insurance, Employer paid life and short-term
disability insuranceTwo weeks' paid time off your first year, paid
holidays and paid leave programInternal advancement
opportunityUp-to-date technology and operations equipmentNew-hire
and on-going training opportunitiesRegular Employee Appreciation
events Employee pricing program on RJ Schinner sold products-- off
RJ Schinner Apparel, and much more!Customer Service Representative
Qualifications1-3 years of effective customer support
experienceStrong phone skillsDynamic active listening
skillsImpassioned customer satisfaction focusSolid ability to
effectively adapt and respond to different types of
situationsProven ability to prioritize and manage time
efficientlyCustomer Service Representative I DutiesBuilds
sustainable relationships of trust through open and interactive
communicationMeets call handling and order entry quotasHandles
complaints, provide appropriate solutions and alternatives Keeps
records and track the pricing for customers aReviews Deduction
Lists, Credit Report, and Pricing Over-Ride ReportCommunicates with
Warehouse Managers on late, large and/or add on of ordersWorks
closely with other Customer Service Reps to encourage a teamwork
environmentExpedites Reports (back orders/open orders)Tracks status
of products and stock requests with Purchasing teamPreferred
QualificationsCustomer support experience in a wholesale
redistribution environmentFamiliarity with Eclipse (AS400)/Solar
(Window based) system Location: On-site - 223 Wilmington West
Chester Pike - Chadds Ford, PA - 19317www.rjschinner.comR.J.
Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We
hire and promote for all positions without regard to race,
religion, color, national origin, gender, sexual orientation,
gender identity and/or expression, disability, or veteran status.
All terms and conditions of employment are administered on the
basis of equality.Compensation details: 21-23 Hourly
WagePI55e37c498718-25660-35890253
Keywords: RJ Schinner Co, Philadelphia , Customer Service Representative 1, Hospitality & Tourism , Chadds Ford, Pennsylvania
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