Hospitality and Service Manager - Italian Restaurant Experience

Company: Santi
Location: New York
Posted on: November 2, 2024

Job Description:

About Santi
Santi, a fine dining Italian restaurant located in the heart of Manhattan, is seeking an experienced Assistant General Manager to join their team. The restaurant, owned by the renowned chef and restaurateur Michael White, offers a seasonal Italian menu that explores the rich culinary heritage of Italy and the South of France.

Job Summary
The Assistant General Manager is a key leadership position that oversees the front-of-house operations, ensuring exceptional service, customer satisfaction, and revenue growth. The ideal candidate will have a minimum of 5-7 years of experience in fine dining restaurant management, with a proven track record of driving sales, managing costs, and developing high-performing teams.

Responsibilities

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• Develop and execute business plans to drive sales, manage costs, and grow the business, working closely with the General Manager and leadership team
  
• Oversee front-of-house staff, including scheduling, employee relations, and disciplinary action, ensuring seamless execution of service standards
  
• Manage daily reporting, including labor, sales, and expenses, using technology systems such as Microsoft Office, Google Suite, and POS platforms
  
• Assist with payroll administration, providing timely updates on labor reports, expenses, and new hire onboarding
  
• Ensure the restaurant maintains a clean, healthy, and safe working environment, adhering to company safety and sanitation policies and procedures
  
• Lead pre-shift meetings, updating staff on operational and service changes, and promoting an open-door environment
  
• Enhance and strengthen guest relationships, recognizing regular guests and VIPs, and resolving complaints in a polite and friendly manner
  
• Participate in training on standardized policies, such as HR, fire, hygiene, health, and safety
  
• Maintain a strong understanding of company background, core values, and philosophy
  
  
  Requirements
  
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  • Minimum 5-7 years of experience in fine dining restaurant management, preferably as an Assistant General Manager or in a similar role
    
  • Restaurant Management Certification or college degree in a related field, preferred
    
  • Experience with operations management, team management, and team development
    
  • Proficient in a variety of technology systems, especially Microsoft Office, Google Suite, POS platforms, and reservation management platforms
    
  • Able to work nights, weekends, and holidays, and variable schedules, as needed by the business
    
  • NYC Food Protection Certificate
    
  • Willingness to maintain a clean, healthy, and safe working environment
    
  • Ability to coordinate multiple activities with attention to detail
    
    
    Benefits
    
    • 
      
    • Competitive wages, above industry standard benefits, paid sick leave, and generous vacation time
      
    • Opportunity to work in a growing team, engaging in cross-company dialogue and exchange
      
    • Dedicated team of operators to support the venue and team
      
    • $85,000 - $95,000 annually, depending on experience
      
    • Health insurance, pre-tax transit benefits, and paid time off
      
      Santi is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are a motivated and experienced restaurant professional looking for a new challenge, please submit your application today.

Keywords: Santi, Philadelphia , Hospitality and Service Manager - Italian Restaurant Experience, Hospitality & Tourism , New York, Pennsylvania