Cocktail Server

Company: Loews Philadelphia Hotel: Bank & Bourbon
Location: Philadelphia
Posted on: November 2, 2024

Job Description:

Job Summary: Performs opening and closing assignments, applies teamwork skills, answers menu questions, takes orders, delivers products, maintains cleanliness and equipment, monitors guest flow, enters orders, uses suggestive selling techniques, handles financial transactions, performs sidework duties, executes emergency procedures, attends meetings, assists server assistants, seats and greets guests, answers phone, notifies supervisors, and remains current with hotel information.

Key Responsibilities:

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• Takes food and beverage orders accurately and in a timely fashion.
  
• Delivers quality products to the guest in a friendly and professional manner and in accordance with hotel standards.
  
• Maintains cleanliness and excellent condition of equipment, work area and dining room.
  
• Monitors the flow of guests and food and beverage items.
  
• Enters orders into the computer accurately and efficiently.
  
• Utilizes suggestive selling techniques to upgrade the check average.
  
• Handles financial transactions accurately and in accordance with established procedures.
  
• Performs sidework duties as assigned.
  
• Executes emergency procedures in accordance with hotel standards.
  
• Attends scheduled meetings and training classes.
  
• Assists the server assistants in duties.
  
• Seats and greets the guest when requested.
  
• Answers the telephone in the absence of a greeter.
  
• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance.
  
• Remains current with hotel information and changes.
  
  
  Requirements:
  
  • 
    
  • Excellent communication skills - oral and written.
    
  • Excellent guest service skills.
    
  • Must be able to prioritize work.
    
  • Must be customer service oriented.
    
  • Excellent hospitality skills.
    
  • Able to work a flexible schedule, including weekends and holidays.
    
    
    Education and Experience:
    
    • 
      
    • High school diploma preferred.
      
    • At least one year F&B service experience preferred.
      

Keywords: Loews Philadelphia Hotel: Bank & Bourbon, Philadelphia , Cocktail Server, Hospitality & Tourism , Philadelphia, Pennsylvania