Reservations Coordinator

Company: Maxime's
Location: New York
Posted on: November 4, 2024

Job Description:

About the RoleAs a key member of the Reservations Department at Maxime's, you will be responsible for ensuring seamless reservation experiences for our members and guests. Your primary focus will be on coordinating and managing all reservations, including taking, recording, changing, and canceling reservations, as well as handling large parties and administrative tasks.Key Responsibilities

• Handle incoming reservation inquiries via phone or email, providing information about availability and assisting members in making reservations based on their preferences and requirements.
• Accurately input reservation details into Maxime's reservation system, ensuring completeness and correctness of reservation records.
• Confirm reservations with members via email or phone, providing confirmation details, reservation and club policies, and other relevant information to ensure members have all necessary information.
• Assist members with inquiries, requests, or changes to existing reservations, providing solutions to ensure member satisfaction and retention.
• Communicate effectively with other departmental teams to coordinate special requests and preferences, ensuring a seamless experience from booking to departure.
• Maintain accurate records of reservation activities, including member profiles, booking statistics, and revenue reports.
• Address members' concerns or issues related to reservations, working with relevant departments to resolve problems promptly and satisfactorily.
• Liaise with club managers regarding reservation enquiries.
• Assist management with daily administrative tasks, including purchasing, ordering, invoicing, scheduling, records control, and filing.Key Skills and Qualities
  • Ability to work under pressure and maintain a professional demeanor.
  • Excellent communication and interpersonal skills.
  • Attention to detail and ability to work accurately in a fast-paced environment.
  • Ability to multitask and prioritize tasks effectively.What We OfferAt Maxime's, we provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status.

Keywords: Maxime's, Philadelphia , Reservations Coordinator, Hospitality & Tourism , New York, Pennsylvania