Veterans Preferred - Assistant Executive Housekeeper - PM Manager

Company: Hyatt
Location: Philadelphia
Posted on: April 1, 2025

Job Description:

Military Veterans are Encouraged to Apply. -At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Director of Operations.

The Assistant Executive Housekeeper ( PM Manager) is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property focused on the afternoon and evening hours of the hotel's operation. Responsibilities include staff training, inter-department communications, and staff scheduling. The Assistant Executive Housekeeper will promote an atmosphere that ensures customer and colleague satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. This role also would share the responsibility of assisting the Front Desk as business demands it.

This role will require a true desire to be a go-getter and that of someone willing to work closely with leaders. They will need excellent time management and the ability to multi-task between multiple functions of the Housekeeping department and work in tandem with the Front Desk & Engineering teams with the demands of the afternoon and evening demands of the hotel.

Duties include:

--- Responsible for assisting with short and long-term planning and the management of the hotel's Housekeeping operations

--- Solid understanding of housekeeping and laundry supplies and pars

--- Teach employees the importance of, and how to greet guests and courteously solve guest requests

--- See that the inspection program is consistently maintained daily & Complete Daily Inspections

--- Assure all safety and security policies and procedures are followed

--- Work closely with all other Departments especially with Front Desk & Engineering

--- Manage all back of house areas are kept clean and clear and all service landings are stocked when linen deliveries arrive.

--- Experience purchasing linens and housekeeping supplies, be current on the latest housekeeping and laundry technology

--- Work closely with vendors to ensure proper pricing, delivery, and maintenance

--- Experience teaching, supervising, and mentoring multilingual and multicultural staff

--- Ensure OSHA and ADA policies are adhered to

--- Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

--- Ensures proper staffing levels for customer service goals

--- Ability to implement and maintain a long-term guest room deep cleaning program

--- Coach and counsel employees to reflect service standards and procedures

--- Comply with Local 274 CBA
Qualifications:
--- 2 years or more of progressive hotel room management experience (typically with Hyatt)

--- Service-oriented style with professional presentation skills

--- Hotel/Hospitality degree an asset

--- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line

--- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

--- Clear concise written and verbal communication skills in English

--- Must be proficient in Microsoft Word and Excel

--- Must have excellent organizational, interpersonal and administrative skills

--- Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best

--- Union Experience preferred though not necessary

--- This role is designated for management coverage over the 2 nd shift of the housekeeping department. The right candidate will be open to working later in the day with being the point of contact. Flexibility will also include weekends and holidays. Scheduling is posted 3 to 4 weeks in advance allowing managers to also focus on their wellbeing & time away from work.

Keywords: Hyatt, Philadelphia , Veterans Preferred - Assistant Executive Housekeeper - PM Manager, Hospitality & Tourism , Philadelphia, Pennsylvania