IT Technical Support Rep (On Site)

Company: Asociaci--n Puertorrique--os en Marcha, Inc.
Location: Philadelphia
Posted on: September 11, 2024

Job Description:

Description:ABOUT APMAsociaci--n Puertorrique--os en Marcha (APM) is a non-profit organization serving the North Philadelphia communities for over 50 years. Our mission is to help families achieve their greatest potential by offering them services such as Foster Care & Adoption, Child Welfare, Early Childhood Education, Behavioral Health and D&A Treatment, Housing, Economic Development, and Community Services. Job Type: Full Time, Non-ExemptWork Schedule: Monday through Friday from 8:30 am to 5 pmLocation: Philadelphia, PA (On Site)Reports to: IT DirectorSalary: $45,000 and up depending on experienceESSENTIAL TASKS TO PERFORM:Install, Configure, maintain and update all Servers/desktop/laptop/thin client/mobile devices, software/hardware for the entire company; 200+ usersMonitor, troubleshoot, track and resolve Help Desk Support tickets through ETO Software and other methods.Remotely troubleshoot issues for offsite users using RDP and other Remote Access Software.Create/maintain Technology procedures related documentation and upload/update them using SharePoint.Answer incoming calls and support Internal & External clients as requiredPerform Installations / Maintenance for Routers, Switches, Firewalls, Network Drives, and Network Security Appliances including content filters.Maintain HIPPA and SOX compliance in the entire APM NetworkProvide first-level contact and problem resolution for all users with hardware, software and applications problems.Assist in training initiatives to new and current employees.Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with clients during the problem resolution processUtilize superior Customer Service Skills.Provide after hours support for staff on an as needed basis (assigned by the IT Manager)Maintains a thorough knowledge of the organization and adheres to all organizational standards.Assist with IT Management with Projects and other Tasks as needed and assignedFiles & Archives all IT documentationsAssist with IT Inventory process and order tracking using ETO or other software.Ensure all assigned tasks are completed in a timely manner and ensure deadlines are met.Complete other tasks as assigned by Management.Ability to communicate effectively in Person, via Telephone & other electronic methodsAbility to think out of the box to resolve technical and other issues.Experience Building & Managing Active DirectoryAdditional tasks assigned by supervisor. BENEFITSHealth Insurance through Independence Administrators or $100/moth reimbursement with proof of current insuranceVision and Dental Plans through SunLifeBasic Life Insurance (100% Employer Funded)403B Retirement Plan with Company ContributionFlexible Spending Accounts for Health, Childcare, and Public Transportation expensesEmployee Assistance Program including free counseling, trainings, webinars, and other resourcesCould be eligible for the Public Service Loan Forgiveness Program as APM is a non-profitVoluntary Plans include Accident, Critical Illness, and Hospital IndemnityShort-term and Long-term DisabilitiesEmployee Referral Program20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies12 Days of Paid HolidaysRequirements:Computer SkillsTo perform this job successfully the following computer proficiency is (are) required: Microsoft Windows Platform (XP, Vista, 7, 8 & Server 2003, 2008, 2010), Microsoft Office Platform (2003, 2007, 2010, 2013) Microsoft SQL Server, Symantec Backup Exec Software, Symantec Endpoint Protection, Cisco & Netgear Network Devices / Software, Barracuda Web Filter, Computer / Server Maintenance, VOIP Telephony, & other standard technical knowledge ; See other required technology skills and qualifications identified under "Other Skills and Qualifications".Other skills and Qualifications:Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.Able to lift up to 25lbs and perform general office duties.A+ Certification APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.PM21 PId7b3e0af597a-25660-29736309

Keywords: Asociaci--n Puertorrique--os en Marcha, Inc., Philadelphia , IT Technical Support Rep (On Site), IT / Software / Systems , Philadelphia, Pennsylvania