Client Success Team Lead

Company: VirtualVocations
Location: Allentown
Posted on: November 1, 2024

Job Description:

A company is looking for a Team Lead for the Client Success Team.

Key Responsibilities

Oversee a team of 8-10 Client Success Account Managers while managing a reduced client load
Promote a positive team culture and manage performance towards KPIs and metrics
Lead at-risk and retention situations, proposing solutions for escalations

Required Qualifications, Training, and Education

3 to 5 years of experience in a client servicing role
2 to 4 years of experience in a project manager/team lead/leadership role
Bachelor's degree or equivalent work experience required
Technology/automotive experience is a plus
Experience with Salesforce or CRM software preferred

Keywords: VirtualVocations, Philadelphia , Client Success Team Lead, Other , Allentown, Pennsylvania

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