Support Team Lead

Company: VirtualVocations
Location: Jamaica
Posted on: November 2, 2024

Job Description:

A company is looking for a Support Team Lead to manage and inspire their Customer Support team.

Key Responsibilities

Lead and mentor a remote team of Customer Support Representatives
Handle escalated support issues and provide strategic solutions
Monitor team performance and conduct training sessions on best practices

Required Qualifications

3+ years of experience in customer support within a SaaS company
Strong understanding of software applications and ability to learn complex systems
Experience in managing team schedules for optimal support coverage
Fluency in English; knowledge of an additional language is an asset
Experience with CRM, marketing automation, and email marketing platforms is a plus

Keywords: VirtualVocations, Philadelphia , Support Team Lead, Other , Jamaica, Pennsylvania

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