BDC REPRESENTATIVE

Company: Tasca Automotive Group
Location: Secaucus
Posted on: November 9, 2024

Job Description:

Description

• Lead Management: Handle inbound and outbound leads through phone, email, and chat, ensuring timely and effective follow-up.
• Customer Interaction: Engage with customers to understand their needs, provide information about vehicles and services, and schedule appointments for sales and service.
• Database Management: Maintain accurate and up-to-date records in the CRM system, ensuring all customer interactions and follow-ups are documented.
• Sales Support: Collaborate with the sales team to provide insights and support for lead conversion, including preparing reports and tracking performance metrics.
• Customer Service: Address customer inquiries and resolve issues promptly, providing exceptional service and ensuring a positive experience.
• Appointment Scheduling: Coordinate and schedule appointments for test drives, service visits, and other customer-related activities.
• Marketing Support: Assist with marketing campaigns and promotional activities, including follow-up with leads generated from various sources.
• Reporting: Provide regular updates and reports to Eileen Aquilante on lead activity, appointment schedules, and other relevant metrics. Requirements
  • Experience: Previous experience in a BDC, sales, or customer service role preferred. Experience in the automotive industry is a plus.
  • Skills: Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail.
  • Technical Proficiency: Familiarity with CRM systems and other office software. Ability to learn and adapt to new technologies.
  • Education: High school diploma or a related field preferred.
  • Other Requirements: Ability to work flexible hours, including evenings and weekends, as needed.

Keywords: Tasca Automotive Group, Philadelphia , BDC REPRESENTATIVE, Other , Secaucus, Pennsylvania