Help Desk Analyst

Company: The Evolvers Group
Location: Philadelphia
Posted on: February 20, 2025

Job Description:

We are seeking a Local Candidate for a Help Desk Analyst.

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Minimum skills and experience:

Minimum 2 years of experience working in single point of contact help desk.
Experience using GroupLink's Everything Helpdesk application.
Strong customer service skills; telephone etiquette.
Good team-oriented interpersonal skill.
Good organizational skills.
Good analytical and problem-solving skills.
Good oral and written communications skills (technical and non-technical).
Strong understanding of the ACD system and trouble ticket process.

Keywords: The Evolvers Group, Philadelphia , Help Desk Analyst, Professions , Philadelphia, Pennsylvania

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