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Personal Lines Customer Service Rep

Company: VirtualVocations
Location: Philadelphia
Posted on: February 12, 2025

Job Description:

A company is looking for an Associate Gold Customer Service Rep.



Key Responsibilities

Assist customers by resolving inbound phone calls regarding renewals, coverage, eligibility, billing, and policy changes
Analyze customer and agent needs to ensure high satisfaction and retention of business
Provide guidance on insurance products through upselling and cross-selling techniques


Required Qualifications

Associate's degree in a business-related field or equivalent training
Minimum of 6 months related work experience; customer service experience preferred
Proficiency with computers and knowledge of Microsoft Office tools
Ability to handle confidential information and understand organizational policies
Must pass the Personal Lines Licensing exam and Proficiency Assessments

Keywords: VirtualVocations, Philadelphia , Personal Lines Customer Service Rep, Sales , Philadelphia, Pennsylvania

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